Setting Up Your CareLink Monitor ™ (2490)

Welcome to the Medtronic Remote Monitoring program! We are excited to have you as a valued customer and look forward to assisting you in optimizing your experience with your new CareLink Monitor™. Let's run through some steps on how to properly set up your CareLink Monitor™.

 

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How to setup the 2490 CareLink Monitor ™

Before setting up the 2490 CareLink Monitor ™, you will need to:

• Check the telephone line setting on the monitor or reader.
• Connect the monitor to a telephone wall jack or WireX.
• For 2490C, Plug monitor into a power outlet.
• For 2490 G, H, or J, the monitor uses 4 AA batteries.

• Before using the monitor or reader, make sure that the telephone line settings are correct. 
  
  • There are 2 telephone line settings on the monitor, N-7-8-9 and T-P.
  • If the phone requires 7, 8, or 9 to dial out, make sure the switch is place at the correct setting. 
  • If the phone line does not require a number to dial out, place the switch to N.
  • Next, is T-P setting, make sure the switch is set to T for tone. 
• Next, connect the phone cord from the monitor to the wall jack.
  
  • The phone line should be connected to the Line port of the monitor. 
  • For 2490 C monitors, the power cord needs to be plugged into the outlet. 

 

4G WireX Setup

 

 Wire T Setup

 

Pair or Send Manual Transmission

Note

Before using your monitor: Turn off any television sets within 6 feet (2 meters)of the monitor. Turn off any computer monitors or screens within 6 feet (2 meters) of the monitor. Turn off or remove any mobile/cellular phone or other wireless communication device that is within 6 feet (2 meters) of the monitor or optional cellular accessory.

Use this procedure to pair or send a manual transmission at the following times:

• when completing first-time setup, to allow automatic wireless communication between your monitor and your heart device
• at the request of your doctor or clinic

Perform the following steps:

1. Press the Start/Stop button on the front of the monitor to send your heart device information to your clinic. See Figure 5 or 1.
   
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2. Place the antenna over your implanted device, holding it snugly against your clothing. The hand strap on the antenna should face away from you.
   
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3. The Antenna Position Status light will be off if the antenna is correctly placed. Reposition the antenna over your heart device if the orange Antenna Position Status light starts flashing.
4. Watch the status lights on the display panel on the front of the monitor. See Figure 7 or 8.
   
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   • Each of these status lights has a different meaning when you use the monitor to send your heart device information. The 4 or 5 green Reading Status lights flash and fill as the monitor gathers information from your implanted heart device. This process usually takes less than 3 minutes. When the Reading Status lights are flashing, make sure that the Antenna Position Status light remains off. When the monitor is finished collecting data from your heart device, the status lights stop flashing and turn off. The monitor beeps twice.
5. Remove the antenna from over your implanted device when you hear the monitor beep. Put the antenna back into the storage area.
6. The monitor automatically dials the preprogrammed, toll-free number.
   
   • Note: The monitor emits high-pitched tones when dialing the preprogrammed, toll-free number.
7. The 3 green Sending Status lights start flashing when the monitor is sending data. This process typically takes less than 3 minutes but can take up to 30 minutes.
   
   • Caution: In the case of an emergency, you can use your phone to call for help. If you have an emergency while using the monitor, press the Start/Stop button to stop the monitor transmission.
   • When the monitor is sending data, your telephone line is not available to make or receive calls.
   • When the monitor has finished sending information, the green Sending Complete light comes on and the monitor beeps twice.
   • The monitor automatically returns to resting mode. You can then use the telephone to make or receive calls.
     
     • Note: If you must stop before the session is complete, remove the antenna from over your implanted device and press the Start/Stop button.

 

 

Troubleshooting

The CareLink Monitor ™ may redial several times and may take up to an hour to send a transmission. If the monitor is not giving a phone line beeping error, allow time for the monitor to complete the transmission or give an error before more troubleshooting.

• Remove power cord, reconnect, and retry setup.  
• Check phone cord connections. Make sure phone cord is in the phone port or the line port on the right side of the monitor. The monitor will not work if there is an analog phone line connected along with the WireX. Once verified, you may need to switch between the phone ports. 
• Reset switches by looking on the right side of the monitor and setting the one switch on Tone (T) and the other switch should be None (N) unless a prefix is required to before dialing out (ie: +91234567).
• If troubleshooting exhausted, Contact Medtronic Stay Connected at (866) 470-7709.

Note

If you have a digital subscriber line (DSL) phone service, you may need a DSL filter which can be ordered by calling Medtronic Stay Connected.

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Helpful Videos

Related Links

• How to Set Up and Use an Internet Accessory with CareLink 2490 Home Monitor, Model C
• How to Add an Internet Accessory to the CareLink™ 2490 Home Monitor, Models G, H, and J
• How to Add a Cellular Accessory to the CareLink™ 2490 Home Monitor, Models G, H, and J

 

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